Emailing

Here you can configure the emailing options for the company.

Figure 1 - The Company Details overlay Emailing tab

• Allow UTF-8 in email addresses - Disabled by default, enabled on a per company basis. When enabled, if the "to" fields of respondent invitation emails contain extended ASCII characters, those emails will be sent as UTF-8 emails. Other emails will be sent as usual.

• Enable emailing options - check the box to enable the remaining options on the tab.
• Mail Server - the DNS name / IP address of the remote email server. This is only required if a specific company needs to use a different mail server than others. Note that this field supports CRAM-MDS SASL only.
• Port - the TCP/IP port at which the remote server is configured to listen for incoming connections. Set if Mail Server (above) is set.
• User ID - if the remote mail server requires authentication, the username should be entered here.
• Password - if the remote mail server requires authentication, the password should be entered here.
• Email Directory - This functionality requires the Dedicated IP add-on. To reduce the chances of a company being affected by other companies being registered as SPAM producers (or themselves affecting other companies), a company can create its own dedicated email server. Type the address to the dedicated email directory into the field.

• Override sitewide fixed sender domain - This functionality requires the FixedSenderDomain add-on.

Under normal circumstances Forsta Plus authors are forced to use a specific domain (bounceback domain) in the From field when they send emails via Respondents > Emailing. This domain would be a site-wide setting on the current Forsta server, for example “@us.confirmit.com” on Forsta's US ASP server. It can however be overridden for each company with a domain that the client/company would like to be set up towards the IP addresses of your Forsta mail servers. The MX-record of the bounceback domain (a pointer that shows to which IP address the emails from this domain should be delivered) will point to the server that sends the email, i.e. the Forsta mail server. Non Delivery Reports will always be sent to the From addresses. In this case, as the domain points to the IP addresses of your Forsta mail servers, the delivery reports will be picked up by your Forsta mail servers. This then makes it possible to log an Email Delivery Report for the respondents.

One of the advantages with this bounce back system is that when an email is sent out, an additional header is put on the SMTP message. This header includes the address of the sending server. If this header does not include the same address as specified in the “from” field, many mail relays will classify this as SPAM. If the bounce back functionality is enabled, it forces the header to be the same as the one specified in the “from” field, and the possibility of e-mails being classified as SPAM is thereby reduced (go to Batch Emailing Tasks for more information).

Important
When adding a From address, if you add the wrong domain, a custom domain you do not control yourself, or a domain which has not been configured to allow Forsta servers to send on its behalf by using SPF records, then you risk severely degraded deliverability, and negatively affecting the service as a whole.
Also, if an email sent by Forsta Plus is automatically forwarded from one recipient’s inbox to another the email may not arrive at the second inbox, as the original DKIM signing and SPF records will not match the originating server.

• Domain - type in the domain you wish to use.
• Override sitewide domain keys certificate ID - appears when the DomainKeys add-on is selected. DomainKeys is a technology that gives e-mail providers a mechanism for verifying both the domain of each e-mail sender and the integrity of the messages sent (i.e. that they were not altered during transit). If the function is used, it will reduce the chance that your emails are interpreted as spam. Check this box to use the function. For more information, refer to the web address below:

http://antispam.yahoo.com/domainkeys

• Certificate ID - specifies the certificate ID to be used for this company for overriding the system default DomainKeys certificate when digitally signing outgoing emails. The certificate ID can be found using the WSE x509 Certificate Tool.
• Selector - specifies the domain name selector to use for the DomainKeys public key. Used by remote mail servers to determine the validity of the email digital signature.