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If there is a problem with the queue, then the queue processing will stop and users will be shown a warning when they attempt to perform tasks that require this queue, for example launching a CATI-enabled survey (the CATI part will not be loaded) or loading CATI respondent data. The Synchronization Log page then lists any items that are waiting to be synchronized. The log contains a description of the items, and you can sort and search in the list. Note that while there are no problems, the list will be empty.
If you have the SYSTEM_ADMINISTRATE or ProS access permission you will see a company selection field in the upper-right corner of the page. The drop-down list will include any companies to which you have access, that have tasks in the log queue (go to Restarting the Synchronization Process for more information).
In most cases the oldest item in the log page list will contain the cause of the problem, and this item will usually have an associated error message indicating the cause. You then have two options:
- Analyze the error message, repair the fault and re-start the synchronization process.
- Delete the item containing the error and re-start the synchronization process.
Figure 1 - Example of the Synchronization Log page