In this article
The multimode component is used both for CATI capabilities and CAPI productivity. This means that there are two systems that need to communicate with each other. All communication between the two systems is channeled through a queue (specific for the company), and if a problem arises with the communication (perhaps there is an error in one task or a loss of communication), processing of the queue stops for that company. However the system then keeps track of all subsequent messages in the Sync Log. So while there are no problems, the Sync Log for the company will be empty.
If a problem arises with a task then subsequent tasks for that company will be queued and the log list will start to build up. In most cases the item at the top of the list will have an error associated with it. You can react to this message and repair the fault, or you can delete the problem task from the queue. If you repair the fault or delete the task it will clear the problem, and you can then restart the synchronization process and any tasks in the list will eventually be cleared. Assuming you are successful, the communication should then proceed as normal.
An example of the type of error message that will appear in the event a problem arises is shown in the figurehere below.
Example of the type of error message that will be displayed in the event of a synchronization problem
If this error appears, then the administration personnel must investigate the problem.
The menu contains the following sub-menu:
- Synchronize - displays a list of the tasks that are queued, and allows you to synchronize any queued items for selected or all companies.